Time to Start Dating your Customers! Level Up That Client Experience
When it comes to the Client Experience in your business I want you to really think about “dating” them. I don’t mean literally! I mean that’s kinda weird, but you do you. (However, I love a good love story!)
But I’m talking about giving your customers an experience where you wine them, dine them, make them feel seen & heard, and REALLY LOVE ON THEM!
WHAT IF you took the time to nurture the relationship with a customer AFTER the sale? WHAT IF… you didn't just take their money, ship the product, and ghost them for the unforeseeable future!? I mean gross, right?! Love ‘em & leave ’em - no thank you!
Think about how you can...
● LOVE ON THEM
● WINE & DINE 'EM!
● Make them feel that “lovin' feelin”!
Just like you wouldn't roll into a first date expecting to go home with a ring on your finger. Whether you're trying to get the very first sale - or looking to get a reorder - you need to treat customers with the same love and respect you'd give a new love interest you want to stick around for the long haul.
Here are 4 ways to think about how you can “Date” Your Customers and really level up your Client Experience. Plus… a little bonus freebie at the end!
THINK ABOUT HOW YOU MAKE THEM FEEL
When it comes to Client Experience - It’s about THE PEOPLE & how you make them FEEL. Honestly, it doesn’t matter what you’re selling - it’s about the people, the experience, & relationships you build. What kind of emotion evoked experience are you giving your people? Is that something you’ve even thought about? If not, time to dig deep and think about a curated, ON BRAND experience you’re offering up to make your customers feel super, duper special.
“DATE” YOUR CUSTOMER WITH THESE 5 TIPS
NO. 1 - Show your face & show up often
NO. 2 - Over communicate. Answer questions before they are even asked.
NO. 3 - Survey. REALLY get to know their wants, needs, desires, and pain points
NO. 4 - Follow up, get after that review/testimonial, and offer support
NO. 5 - Don’t be fake or boring. Be yourself & OWN IT!
MAKE THE “REQUIRED” FREAKIN’ REMARKABLE!
Add personality, jazz, spice, and thoughtfulness to literally every touch point in the customer’s interaction with you. These details will NOT go unnoticed!
IDEA - Branded TY cards with a handwritten note
IDEA - WOW them with thoughtful product packaging
IDEA - Send a customer a voice note DM
IDEA - Go a step further and do a VIDEO message showing gratitude
REMEMBER - Always be on brand with LOOK, FEEL, and your TONE
PRESENTS OR PRESENCE?
Gifts are great and if it makes sense, go for it. But you don’t need to spend a lot money to make an impression.
Remember... it doesn’t cost anything to be polite! Treat people how YOU want to be treated. Get people invested in YOU and your brand to build a relationship long after they make a purchase.
Want the actual scripts I use to communicate with customers in my own business? Download these bad boys & make them your own so you can streamline the process of providing an exceptional customer experience with your own customers.
Remember… growing your business is all about building & nurturing relationships!
If you’re ready to create a confident, personality filled brand while building your revenue through wholesale & memorable client experience, then click here and let's work together to grow your product based business in ways you never imagined!
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